What We Do

Family Promise provides a family-centered approach to assist families in overcoming homelessness. 

SHELTER:  ​Our goal is to provide food and shelter to children and their families and help them get back on their feet. Overnight shelter is provided by our network of host churches.  Our family center provides a safe place for families to gather before work or school.  Parents can care for their small children, search for housing or jobs, make phone calls, and network with existing service agencies that may help with their needs.

​BRIDGING THE GAP:  ​​Families arrive at Family Promise in crisis.  Often, they have left all of their belongings behind and do not even have the basic necessities such as diapers, clothes, toiletries, medications, etc.  Benefits such as SNAP and WIC have been lost due to frequent moves and the family’s lack of a permanent address.  It often takes several weeks to get these benefits back in place.  When parents see that FPSC can help with these items, they become more relaxed, stand taller, begin to actively participate in life again and are ready to begin the work of “rebuilding” with our case manager.

​CASE MANAGEMENT:   ​Case management is an on-going service that starts the minute the family calls FPSC and does not stop even after the family moves into permanent house. 

​In-Program Support​:  Barriers, needs, and goals are identified. The Case Manager works with families to create a plan for the family to reduce barriers and achieve goals. These may include gaining employment, learning life & budgeting skills, and acquiring transportation and childcare.  ​

After-Program Support:  ​Families are free to call FPSC at any time after they leave the program. Continued support can be provided in several ways:  Continuing to set and achieve goals, budgeting assistance, using our laundry facilities, obtaining supplies when the paycheck runs out before the month does and moral support.


​TRANSITIONAL HOUSING:  Affordable housing is very scarce in Shenandoah County.  We currently have four transitional housing units.  After being in the shelter program, families may then move into transitional housing.  An agreement is sign, and families will pay part of the housing expenses (with periodic increases).  They continue to work on budgeting and good tenancy skills.  This is an opportunity to have their own place with "training wheels” while continuing to work closely with the Case Manager.

HELP US STABILIZE HOUSING:   H.U.S.H. is an on-going project for FPSC. Each family that enters the program has unique needs and these needs are met on an individual basis as the funds are available. Families may qualify for some services through other agencies but the agency may not have the funds available to disperse. For example, parents may qualify for the child care subsidy through DSS, however, child care providers who accept the subsidy may not have space available for another child. H.U.S.H. funds could pay for child care at another facility that does have a slot so the parent can begin employment immediately. There are agencies who receive government funds for security deposits, utility deposits, etc. but depending on the funding cycle, these funds may not be available when a family is ready to move into their own apartment Again, H.U.S.H. funds could be used so the family does not miss the opportunity to become permanently housed again. FPSC prioritizes these needs and will assist with funding as resources become available.

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